Data Deletion Request

This page explains how you can request deletion of personal data associated with your use of RydKrew, in line with applicable Indian law (including the Digital Personal Data Protection Act, 2023, as applicable) and platform requirements for services such as Google Play, Meta Login, and Apple.

Data deletion may be requested separately from account closure. In many cases, deleting your account will also trigger deletion or anonymization of personal data as described below.

You can request deletion by any of the following methods:

• Email hello@rydkrew.com with the subject line “Data Deletion Request”
• Call or WhatsApp +91 93115 07596
• Use in-app / website account settings deletion flows when available
• Submit a request via the Contact page and clearly state that you want personal data deleted

To verify your identity and process the request, please include:

• Full name registered on the account
• Email address and phone number used for signup
• Rider ID (if any)
• A clear statement of whether you want (a) specific data deleted, (b) all personal data deleted, and/or (c) the account closed

Subject to verification and legal exceptions, we will delete or anonymize personal data such as:

• Profile information (name, contact details, bio, location fields you provided)
• Any optional medical / emergency notes previously submitted (if applicable)
• Authentication secrets we store (password hashes, security-question hashes)
• Personal content that is not required for other users’ legitimate ride records, where feasible

We may retain limited information when required or permitted by law, or when needed for security, dispute resolution, fraud prevention, or accounting — for example:

• Records needed to demonstrate compliance with a deletion request
• Transaction or subscription records required under tax or accounting rules (when payments apply)
• Aggregated / anonymized analytics that no longer identify you
• Information we must keep under a lawful request from authorities
• Ride participation references that other users still need for historical group records, converted to non-identifying placeholders where possible

After we verify your identity, we aim to complete deletion requests within 30 days, or sooner where required by applicable law or store policies. Complex cases (for example linked club data or ongoing disputes) may take longer; we will notify you if so.

Where personal data was shared with processors (for example OTP delivery via MSG91), we will request deletion from those processors as appropriate under our contracts, recognizing that some logs may be retained by them for security or regulatory periods.

See also our Account Deletion page, Privacy Policy, and Cookie Policy. Closing an account and deleting data often go together — tell us if you want both.